Apology Letter for Bad Service

Dear {Recipient},

Thank you for contacting us regarding {issue}. We're very sorry that the {item/service} you received did not meet your expectations. We understand your disappointment and apologize for any inconvenience this has caused.

At {company name}, our customers' happiness is our number one priority. Thus, we {have gone ahead and shipped out a replacement/would like to offer you a X-month free subscription/something else} in order to make it up to you.

Again, thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is crucial to that process. Please don't hesitate to reach out to us again should you have additional concerns. Thank you.

Best regards,

{Your Name}

Dear {Recipient},

Please accept my sincere apologies for creating a false impression about {product/service} when we spoke {on the phone/via email} {last week/the other day/etc.}. I understand how the lack of information about {the price/features/etc.} could be misleading, which I assure you was not my intention.

To help you understand our {product/service} better, kindly refer to the {factsheet/link/etc.} I've attached.
Please don't hesitate to reach out to me should you have any further questions.

Warm regards,

{Your Name}

Dear [Name],

I am writing to apologize for the inadequate service you experienced when you visited our [store/restaurant/etc.]. We pride ourselves on providing excellent customer service, and it is clear that we failed to meet your expectations.

I understand that you were not satisfied with the [product/service] you received and that you felt our staff was not helpful. This is unacceptable and I apologize for any inconvenience this may have caused you.

We take customer satisfaction very seriously and have taken steps to ensure that this does not happen again. We have reviewed our policies and procedures and have implemented additional training for our staff to ensure that they are better equipped to handle customer inquiries and complaints.

We value your business and would like to offer you a [discount/free product/etc.] as a gesture of goodwill. We hope that this will help to make up for the poor service you experienced.

Again, I apologize for the inadequate service you received. We take customer satisfaction very seriously and are committed to providing the best possible service. Please do not hesitate to contact me if you have any further questions or concerns.

Sincerely,

[Your Name]